Shipping and return policy

If an ordered product does not meet your expectations and ideas, you can exchange it for a credit note under certain conditions. Please contact us about this. This on the condition that the goods are still unopened and the original packaging is undamaged. We can take back the goods against credit within the period of 14 days.

We ask for your understanding that we have products that we have specially ordered for you (items belonging to the range and those not belonging to the range), that are not in perfect condition or that are not returned with the complete scope of delivery, have damaged packaging or have traces of use, only for a flat-rate processing fee or not be able to take it back at all.

We differentiate between these three approaches:

• Unrestricted right of return
• Conditional right of return with processing fee
• No refund

Unrestricted right of return

A return for credit at the current daily price (maximum the purchase price) is only possible if the following requirements are met:

• The original packaging is available.
• The original label was not removed.
• The product shows no signs of use and has not been used.
• The purchase of the item was no more than 14 days ago.

Conditional right of return

Returns with a processing fee
A return for credit with deduction of a processing fee is possible under the following conditions:

• The original packaging is open, but otherwise completely present and undamaged.
• The article is unused and has no signs of use.
• The accessories supplied are fully available.
• The purchase of the item was a maximum of 14 days ago.

The processing fee for this form of return is at least 10% of the current daily price, but at least CHF 10.- and will be deducted from the credit.

Return after individual examination
A return for credit is possible after an individual check and deduction of a processing fee under the following conditions:

• The original packaging is available.
• The article shows signs of use.
• The accessories supplied are returned in full.

The individual check is carried out by our service team. A return cannot be guaranteed, even if you received a return number during the returns process. The processing fee after an individual examination is 20%, but at least CHF 20. Whether the article can actually be returned and, if so, which processing fee will be deducted from the credit, can only be decided after it has been checked.

No refund

Returns and credits are not possible in the following cases:

• The original packaging is missing.
• The supplied accessories are missing.
• Consumables were opened.